After completing your purchase, you may have been directed to an order confirmation page. This page usually contains a link to your receipt or a summary of your order details.

Also Check your email inbox for a receipt from the Evantex Online Store.

1. Go to My order

2. Tap on "Initiate a Return"
3. Select “I want to return the product”
4. Fill out the Online Return Form with all the relevant information
5. Select Pick Up or Drop Off as per your preference
6. Submit the request

Note: Cancellation is only possible before shipping.

We always strive to deliver products on the scheduled date and do our best to keep our promises. However, there may be delays in delivery due to unavoidable/bad/unforeseen circumstances such as:

Mega Campaign Period: During mega campaigns, our delivery team has to process a large volume of orders. Hence, delivery times may be delayed.

Long Holidays: During long holidays like Eid holidays, Puja holidays, public holidays etc., there may be delays in delivery. Bad Weather/Natural Disasters: Weather conditions in your destination city may be severe. Ex: Heavy rains, smog, landslides, etc. may cause delivery delays.

Remote Locations: If your delivery area is in a remote or restricted area, delivery delays may occur. However, your Delivery Hero will make every effort to deliver your goods.

Public Safety Situation/Road Closures: Queues, curfews, strikes, etc. leading to route closures may mean that you may not be able to collect your parcel until after the promised time.

Nationwide Pandemic: During a pandemic, it will be extremely difficult to deliver your goods. At this time, your delivery is delayed. Once the situation has improved, we will do our best to get your item to you as soon as possible.

Accidental or accidental damage to packaging: Accidental damage to packaging may occur. In that case, we may not be able to deliver.

Seller sourcing issues: It may take longer than expected for a seller to process your order. Courier Delays: Our delivery services may take longer than expected to deliver your order.

Cross-border Shipping Delays: Cross-border orders may take longer than usual to deliver due to air freight or customs delays.

Incorrect Address/Phone Number: Customers may enter the wrong address or phone number when placing an order, which may cause delivery delays.